Shipping & returns

This page explains the shipping and support framework for orders arranged with PetTheraCure. Online checkout is not currently open. Confirm the exact product, availability and destination before an order is accepted.

Shipping

Delivery time is separate from processing time. Carrier conditions and product handling can affect the journey. We confirm the relevant estimate before supply is arranged rather than promising one arrival date for every item.

Tracking and support

When an arranged order is dispatched, tracking information is provided for the shipment. Updates can take time to appear. If a dispatched parcel has not arrived within 21 days, contact us with the order reference so the shipment can be checked.

Return requests

Contact us within 14 days after delivery to request a return for an eligible unused item in its original condition and packaging. Keep proof of purchase. Product-specific eligibility must be checked before an item is sent back.

Return arrangement

Please request approval first so that the correct return instructions can be provided. Return shipping costs are separate from free outbound shipping. The refund arrangement, any return costs and the approved destination are confirmed during the support conversation.

Damaged or incorrect items

Contact us promptly with the order reference and photographs showing the issue. Keep the product and packaging available while the support team checks the details.

Refund updates

After an approved return has been received and checked, we confirm the outcome and refund arrangement. Banks and payment providers can take additional time to post a refund. Because online payment is not currently open, the applicable payment arrangement is confirmed separately for any accepted order.

Questions before an order

Use our contact form to ask about a destination, an exact presentation, special handling or return eligibility.